example one

WHAT WAS EXCELLENt?

I was trying to refer to cardiology lab for PCI, reception staff were really quick at sending fax to Brighton CCU this helped this time critical process happen. In addition resus nurse was very quick at identify ecg abnormalities and coming to find me to show me, also great at getting GTN infusion out and runnin. Medical registrar came from ward round to review . This was all done particularly fast and meant the patient got transferred quickly.

wHO WAS EXCELLENT

Email of recptionist

Email of medical registrar

Email of resus nurse

wHAT COULD BE LEARNT

Sometimes referrals for PCI can be awkward and slower than ideal. 


Example 2

WHAT WAS EXCELLENt?

Distressed family were offer a cup of tea and this made them feel a bit better at a difficult time. Friendly chat for person giving tea made a big difference at a time everyone else seemed too busy.

Who was excellent?

email of domestic service staff

what could be learnt

A cup of tea can make all the difference!